Policies

Shipping Policy

Flat $10 WORLDWIDE SHIPPING On Most Products!

1. USA Buyers:

Items ship via USPS Priority Mail with Insurance and Tracking. Items normally arrive 2-3 days from date of shipment.

2. International Buyers:

Items under $250 ship via USPS First Class Mail with Tracking. Items normally arrive 1-3 weeks from date of shipment.

Items over $250 ship via USPS Priority Mail with Insurance (where available) and Tracking. Items normally arrive 7-10 days from date of shipment.

Customs can add unexpected delays. Actual value of product is listed on customs.

*** Please be patient with wait times. Please never hesitate to contact Chase Tone USA™ for updates or any concerns. All items offered on website are hand made from start to finish. These are not a production run or off the shelf item. Custom colors and/or custom options can lend additional wait times.

 

Return Policy

* 30 day return policy for standard non-custom pedal orders of customers in the USA.  Refund will be given as purchase price minus total shipping costs, PayPal or Merchant Fees. Please get approval before return mailing. Refund will be given after returned item is inspected and shows no sign of use. If item shows wear, tampering or modifications of any sorts, this cost will be deducted from the refund at our discretion. Customer is responsible for returning via a shipping method that is traceable and safe. USPS Priority Mail, with insurance and tracking is recommended.

* Custom modifications/upgrades for previous Chase Tone product purchases are available to better suit individual playing style or personal preferences. There may be an up-charge, please contact for details.

* We stand behind each and every product we sell for the long haul. Even the slightest issue any customer feels they’ve experienced is a huge deal for us to make right. We have a near 100% satisfied customer base. We strive to exceed customer expectations and often include gifts for our loyal customers.

* All customers: Please don’t hesitate to contact for resolution if there are ANY problems with the order received.

 

Donations

Chase Tone donates part of its monthly profits to the Wounded Warrior Project- a non-profit organization that helps honor and empower our injured service members and their families. To read more about this organization please visit: http://www.woundedwarriorproject.org

 WoundedWarrior

Veteran/Military Discount 

5% discount for those serving or who have served in the United States military. There is also a 10% discount on any future orders. Please contact for custom invoicing. Thank you for your service!

 

Please use the contact form below for more information.

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